The Hertz Corporation Senior IT Analyst in Las Rozas (Madrid), Spain

Funciones

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into the world’s leading car rental company with approximately 10,000 locations in 150 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being an industry leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Main Responsabilities

Working as part of the European IT team to deliver the appropriate system architecture and infrastructure solutions to meet agreed business requirements.

Operational support of the IT function at Hertz branches to agreed service levels

  • Support of IT installations for Hertz locations, including opening/closing/moves

  • Maintain the European IT infrastructure/ applications by monitoring performance and capacity.

  • Maintain a service management attitude, promoting best practice throughout the IT team.

  • Ensure Service Level Commitments are met and improvement opportunities are highlighted.

  • Maintain mission critical systems / IT infrastructure at all times.

  • Managing own competing priorities and dependencies, liaise with European IT Analysts to ensure optimum usage of time.

  • Work within schedules, time estimates, and project plans for all deliverables, following established work processes (1053 etc.).

  • Track own involvement project milestones, identify problem areas before they influence the project.

  • Provide regular communication of progress as required.

  • Ensure self development plans are followed and training attended, when scheduled.

  • Coach new members of staff to ensure IT/ business expectations are met on a consistent basis.

  • Ensure compliance with policies and standards.

  • Promote existing and emerging technologies, to provide input on guidelines and roadmaps for future IT infrastructure developments.

  • Contribute to the smooth operation of the IT function in Europe.

Knowledge

  • Awareness of an ITIL framework.

  • Knowledge / experience of third party supplier / vendor management

  • Knowledge and experience of quality management principles and processes.

  • Knowledge of technical terms in both native and English language is mandatory

Experience

  • Experience in working on a diverse portfolio of projects.

  • Experience of 3+ in Field Support – Remote & On-site

Skills

  • Ability to identify problems, make decisions, create solutions and take actions.

  • Highly self motivated and directed with an attention to detail and strong customer service focus.

  • Ability to work under pressure, managing multiple priorities to strict deadlines within a highly demanding technical environment.

  • Ability to travel if needed over Europe as a member of the IT European virtual team

  • Excellent Organisational skills.

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW

Posición Número 165820

# De Posiciones 1

Categoría Information Technology

División HESC Support Services

Tipo de Posición Temporary Full Time