The Hertz Corporation Supervisor Customer Service Representative Alicante Aeropuerto in Alicante, Spain
Firefly is a wholly owned subsidiary of the Hertz Corporation and we have locations in top holiday destinations in Europe and Car Hire was never this easy or so simple.
We are currently recruiting a Customer Service Supervisor to join our team at Alicante Airport.
What is this role all about?
The Customer Service Supervisor will be responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer service. There is a requirement for attention to detail and the ability to communicate effectively at all levels.
Primary Duties and Responsibilities
Branch fleet planning and review of blocked cars with distribution
Source local cars, escalate sourcing issues to Station Manager if required
Review overdues and non rev report daily and take action accordingly
Fuel card logs
Staffing, Branch shift rotas, ordering of uniform
Maximise Customer Service
Review daily NPS scores
Tag NPS scores
Take action where appropriate and escalate for difficult issues to DM/CM
Observe/coach/train CSRs and ensure they are performing a high level of customer service.
Health & Safety
Carry out branch quarterly H&S audits
Review and action findings and escalate more serious issues to Station Manager
Security of branch
Support and co-ordinate any branch audits
Ensure branch is run in line with company procedures and up to audit standards
Daily Management of all branch staff
Responsible for absence management (short term sickness) within branch and escalate long term absence to City Manager
Identify disciplinary issues and escalate accordingly. Take notes at investigation meetings
Communication with HR
Day to day coaching and mentoring of all branch staff.
Plan induction for new branch staff
Management of daily branch petty cash
Responsible for Neverlost units
What do we need from you?
Degree or similar
Previous people management, sales and customer service experience.
Enthusiastic, flexible and positive attitude towards selling.
Good communication and interpersonal skills
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
Posición Número 155117
# De Posiciones 1
Categoría FFLY Operations
Tipo de Posición Temporary Full Time